Privacy Policy

1. Information We Collect

We collect only the information reasonably required to contact you, understand your requirements and provide consultation or related wellness guidance.

• Information you provide: Your name, mobile number and city submitted through the consultation form.
• Consultation information: Information you voluntarily share during a consultation, such as lifestyle, eating habits, routine, wellness goals or health-related information.
• Technical information: Basic information such as browser type, device type, pages visited and website interaction data may be collected automatically for website functionality and performance.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To contact you regarding your consultation request.
• To schedule or conduct an online or telephone consultation.
• To understand your lifestyle, eating habits and wellness goals.
• To provide personalized nutrition and wellness guidance.
• To provide follow-up and progress guidance where applicable.
• To respond to your questions, requests or complaints.
• To maintain and improve our website and services.
• To comply with applicable legal and regulatory requirements.

We will not use your personal information for unrelated purposes without obtaining appropriate consent where required by law.

3. Consent

When you submit a consultation form, you provide consent for us to collect and use the information submitted for the purposes described in this Privacy Policy.

Information relating to health, lifestyle or wellness that you voluntarily provide during consultation will be handled with appropriate care and confidentiality.

You may withdraw your consent by contacting us using the details provided below. Withdrawal of consent may affect our ability to provide certain services or follow-up.

4. Sharing of Information

We do not sell, rent or trade your personal information. Information may be shared only where reasonably necessary, including:

• With authorized practitioners or members of our consultation team who require the information to provide the requested service.
• With service providers such as hosting, website, communication, CRM or technical service providers who support our operations.
• Where disclosure is required by applicable law, court order or lawful government authority.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration or loss.

Access to personal information is restricted to authorized persons and service providers who need the information for legitimate business purposes.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate records, resolve disputes and comply with applicable legal obligations.

When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where permitted.
• Withdraw consent where processing is based on consent.
• Raise a complaint or grievance regarding the handling of your information.

To exercise applicable rights, please contact our support or grievance team using the details provided in this policy.

8. Cookies and Third-Party Platforms

Our website may use cookies and similar technologies to improve website functionality, understand website performance and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

We may also use third-party analytics, advertising, communication or technology platforms. These platforms may have their own privacy policies and terms.

Swasth Salah is an independent business and is not affiliated with, endorsed by, sponsored by or officially connected with Meta, Facebook, Instagram, Google or any other third-party platform.

9. Grievance Officer

If you have a complaint or concern regarding our consultation, services or handling of personal information, you may first contact our Customer Support Team.

We will review and address complaints in accordance with applicable law and our internal grievance procedures.

10. Children's Privacy

Our consultation and wellness services are intended for adults aged 18 years and above.

We do not knowingly collect personal information from children. If you believe that a child has submitted personal information through our website, please contact us so that appropriate action can be taken.

11. Health and Wellness Information

Swasth Salah provides nutrition, weight management, Ayurvedic and wellness guidance for general educational and wellness purposes.

Our guidance is not intended to replace medical diagnosis, treatment, cure or prevention provided by a qualified medical professional.

If you have a medical condition, are pregnant or breastfeeding, or take prescription medication, please consult a qualified doctor or healthcare professional before making changes to your diet, lifestyle or treatment.

Do not stop, reduce, change or discontinue prescribed medication based on information provided through our website or consultation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.